A Forrester Tech Tide report reveals that video technologies are a powerful customer engagement (CX) and employee engagement (EX) tool that also drive sales and boost revenues.
The best Guided CX solutions integrate all communication modalities into a single platform, making customer service more efficient.
Through a Guided CX approach, companies are in the best position to satisfy customers, protect their brands, and create a solid foundation for increasing revenue.
By integrating collaboration tools and AI using Guided CX principles, customers can be guided effectively through their shopping experience.
The Guided CX Forum community is a one-stop resource for the customer experience ecosystem, providing unbiased insight into the technologies, implementations, innovation, and best …