Industry reports predict the rise in the use of chatbots to assist with customer services interactions will continue to rise. Mordor Intelligence found in 2020, the chatbot market …

Matrix Networks, which offers products for discovering, testing, deploying and supporting business technology solutions, recently announced its acquisition of customer experience (…

Digital transformations are continuing across the globe today as businesses make the move away from legacy infrastructure to better,more connected systems. To ensure Communication …

What is a great customer experience (CX) automation campaign worth to your business? Quite a lot, according to a study by customer experience solutions provider ActiveCampaign. The…

Conversational AI, which acts as an intelligent virtual assistant (IVA) for customer service, is becoming an important part of CX technology with the potential to improve customer …

SaaS Labs recently announced it raised $42 million after completing a new financing round, which comes only a few months after SaaS Labs received $18 million in Series A funding.

Contact centers face a number of challenges in the age of COVID, worker shortages and supply chain disruptions. By embracing AI and automation, contact centers can face those chall…