Customer research is an excellent way to gain knowledge for improved business operations, but company department heads may be useful for pinpointing questions to ask.
The customer experience is becoming inexplicably tied to digital transformation, and businesses are taking advantage of AI, machine learning and variety of digital tools to improve…
Artificial Intelligence has been a godsend for business success, but could lead to discriminatory practices if the system uses compromised data.
A Forrester Tech Tide report reveals that video technologies are a powerful customer engagement (CX) and employee engagement (EX) tool that also drive sales and boost revenues.
The best Guided CX solutions integrate all communication modalities into a single platform, making customer service more efficient.
Through a Guided CX approach, companies are in the best position to satisfy customers, protect their brands, and create a solid foundation for increasing revenue.