Featured Article

M�bius Joins the Alida Partner Network to Drive CX in Europe

Great customer experiences are arguably one of the most important areas of focus for businesses today. Whether an organization is working in new remote and digital formats or they are dealing with an increase of calls and inquiries - the need for quality customer interactions across all channels is a must.

To help deliver better customer experience (CX) for businesses in Belgium, France and the Netherlands, Alida, a provider of “Total Experience Management” (TXM) has announced a new partner - Möbius Business Redesign.

Möbius provides design and implementation of business solutions that drive better experiences throughout a customer’s lifecycle. These solutions, when offered at strategic moments, can be the difference between a regular interaction and one that brings repeat business and strengthens relationships.

“We are excited to start this joint effort to create more value to businesses in Industry, Retail, Services and Society,” said Arthur Wendel, Director at Möbius.

“We are constantly seeking for the best performance options for our customers to deliver quality to their customers. The cooperation with Alida enables our clients to get better insights and true understanding through reliable information of their customers and employees.”

By joining the Alida Partner Network, Möbius will help their clients uncover specific engagement opportunities and strategies for customers. With actionable insights, organizations can make better business decisions that will also drive better employee, product and brand experiences.

“Möbius is an excellent addition to Alida’s partner ecosystem. Their extensive expertise in CX consulting along with our Alida platform will be invaluable in helping businesses to optimize the power of TXM,” said Gary Smith, SVP & Channel Partner Alliances, Alida.

Edited by Luke Bellos