Featured Article
Automation Anywhere Contact Center Solution Accelerates Service
Automation Anywhere, a provider of business automation solutions, recently announced the launch of Automation Anywhere for Contact Centers, a new solution designed to speed up customer service inquiries with the power of cloud-native AI support.
Contact center agents have been blessed with a number of digital tools and enhancements to enhance customer experiences, which simultaneously support staff by assisting with overwhelming workloads. However, some of this tech can become complicated to handle in time-sensitive situations, which can lead to critical mistakes that jeopardize customer service quality.
To ensure customer service is never stalled, this new solution offers customers scalable automation features to retrieve and update data in real time. And thanks to AARI, Automation Anywhere’s no-code interface, business customers can integrate these automation features without deep technical expertise.
"The last thing today's leading brands want to do is ask a customer to 'hold please,' while service teams scramble to find account details, order history, or other information they need to quickly solve a customer problem," said Mike Micucci, Chief Operating Officer, Automation Anywhere. "Our cloud-native automation platform works with all contact center platforms to connect data and automate manual processes, empowering agents to solve problems, faster."
The post pandemic economy is revving up, which means executive leaders have a responsibility to do what is necessary to retain customers at all costs. Even slight delays or mistakes in service can result in discontinued business, which means more than ever after a year of stale economic growth.
Customers who utilize Automation Anywhere’s solutions have reported a simplified work experience for agents, quicker response times, as well as greater work capacity.
"Using Automation Anywhere to automate our contact center operations has allowed us to improve our average customer call handling times with superior data accuracy, and increase our transactions," said Manish Pandya, Senior Vice President of Digital Transformation for TaskUs."By automating account verification, case summary notes, next-step guidance, and post-call follow-up, we've improved the customer experience."
Edited by Maurice Nagle