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Kustomer Embraces AI Support with Linc CX Integration

Linc, a developer of CX products for retail businesses, recently revealed it has integrated its CX automation solution with the Kustomer CRM platform, and has also made it available for purchase in the Kustomer marketplace.

Meeting the new demands of customers is becoming incredibly challenging for businesses who solely rely on human agents. This issue has been exacerbated over the last year due to labor shortages brought on by the pandemic, forcing businesses to maintain exceptional service with a significantly reduced workforce. While human agents are certainly capable of handling customer requests under normal circumstances, the increased activity through digital channels is simply too much to handle without sacrificing quality.

Linc’s portfolio of automation solutions enables customer service departments to thrive without depending on a massive team of agents. With AI-powered live chat features, customers will be able to resolve common inquiries across all major /social media/communications channels, without relying on human agents. The company claims that its AI solutions are able to handle over 300 of the most typical customer inquiries, and enables users to offload as much as 85% of these requests.

Consistent customer support will be a major challenge over the next year, especially for businesses that are understaffed and less technically savvy. Thankfully, the business world has been blessed with solutions from companies like Linc that provide similar productivity, without the costs and training associated with traditional agent onboarding.  Customers have never had more options when it comes to their retail needs, so in order to keep them loyal for the long haul, business leaders have a duty to provide round-the-clock support with the power of automation.

Edited by Maurice Nagle