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Haptik Unveils Self-Serve CX Platform for Rapid AI Deployment

The seemingly complex nature of AI-based CX solutions can create anxiety for those attempting to integrate them into. These solutions obviously require some degree of technical expertise, which often requires additional engineers, developers and service providers to deploy properly. While these solutions are certainly beneficial from multiple standpoints, business leaders may hold off on their adoption plans out of fear of high costs, hectic installations, and additional management.

Haptik, a leading developer of virtual AI solutions, has recognized this dilemma, and has created a new self-service platform for enterprises looking to add virtual assistants with minimal setup requirements. The platform utilizes a low-code approach for installation, and allows business customers to deploy AI-powered bots and assistants in a matter of days.

“In mathematics, there is this concept of low threshold-high ceiling, which basically means providing the easiest way to do something yet allowing powerful customizations on top,” said Swapan Rajdev, Co-Founder & CTO of Haptik. “This is the philosophy behind what we have done with our Enterprise-CX platform. If you’re a brand across one of our core industry verticals, you can sign up and go live in a few days if not hours. Then as the complexity increases with scale, there is enough power there to customize as you like and integrate with systems across your organization.”

Notable features of this new platform included:

• Conversation Studio: A low code IVA builder with 100+ proprietary AI templates called Smart Skills, pre-integrated with customer data systems such as Salesforce, Shopify, Oracle, SAP, and more.
• Live Agent Handoff: For complex long-tail inquiries, the platform provides out-of-the-box drag and drop integration with popular contact center systems such as Zendesk, Freshworks, Salesforce Service Cloud, Genesys, Nice InContact, etc.
• Intelligent Analytics: Produces real time insights into conversations, continuous supervised learning, and user journey maps.

Customers are spending more time than ever online, which means businesses have a responsibility to provide the same quality of service one might find in the real world With AI-enhancements, leaders can ensure valued customers are cared for at all times.

Edited by Maurice Nagle