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Netformx Introduces SuccessXpert to Automate Customer Success Management for Cisco CX

For years, Cisco partners have been relying on Netformx to help “demystify” Cisco programs and analyze partner information from a vast array of data sources. Netformx supports the IT solutions lifecycle from presales to renewals for IT solution and service providers and distributors. The company offers cloud-based applications designed to simplify how Cisco partners and IT solution providers can increase profitability through a combination of lifecycle incentives, VIP rebates, CSPP/SPP, and more throughout the sales cycle.

This week, Netformx announced the general availability of its Netformx SuccessXpert. The application enables Cisco Partners to automate and scale their customer success practice to deliver an improved customer experience and meet Cisco program requirements.

Netformx Application Suite provides automation and insights to simplify the complexity of providing end-customers with future-ready IT solutions that increase profitability for Cisco partners and solution providers and leverage rewards and rebates. Users deliver a better customer experience from presales to renewal with ongoing access to consolidated, and digestible distributor and vendor data combined with applied logic to ensure users have the right data at the right time to deliver value to the customer throughout their digital transformation journey.

“Excellent customer experience is a competitive differentiator,” said Pat Henson, VP of Operations at Veytec, an early user of the product. “SuccessXpert helped us to not only quickly pass Cisco’s CX Advanced Specialization audit, but we also continue to use it daily to maximize our LCI rewards and ensure ongoing customer engagement.”

By analyzing partner information extensively, Netformx says it’s able to make Cisco partners’ operations easier and boost the experience they can offer customers.

“We turn those insights into simplified processes to enable partners to optimize rewards and rebates throughout the customer lifecycle,” said Ittai Bareket, Netformx’ CEO. “Nowhere is that more important than the complex processes involved in customer experience management. Netformx SuccessXpert streamlines and automates that to ensure desired business outcomes are realized.”

Edited by Luke Bellos