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Arise Acquires Officium Labs' Platform for CX

Arise Virtual Solutions is the creator of a technology platform that connects businesses with a large network of gig-economy service partners in the business process outsourcing (BPO) industry. The goal of the company is to connect low-staffed companies with tens of thousands of primarily home-based micro call centers, run by small companies or individuals, including stay-at-home parents, veterans, college students, retirees, who are looking to work from home.

Recently, Florida-based Arise announced the acquisition of Officium Labs, a platform for customer experience (CX) design, transformation, and BPO services. Arise was particularly keen to acquire Officium Lab's CX Maturity Model, a toolset that leverages data and analytics, enabling users to turn customer care from a cost center to a profit center. This consulting capability encompasses automation design and implementation to simplify paths to customer satisfaction and growth, according to Arise.

"The Arise Gig-CX platform is allowing Brands to completely reimagine their CX strategy,” said Arise's Chief Executive Officer, Scott Etheridge, in a statement. “With our rapid growth, it was a natural fit for us to acquire Officium Labs, which expands our ability to design and implement experiences based on Gig-CX that improve satisfaction and grow revenue for our customers."

Officium Lab's CX Maturity Model was designed to allow companies to get a comprehensive view of their customer experience landscape, which helps them prioritize initiatives to drive maximum return on investment from their customer experience efforts.

“When you combine this capability with Arise's powerful technology platform and network of gig-economy service partners, we will deliver exceptional value to brands in every area of customer care while opening new opportunities for the service partners on our platform to reach new brands,” said Etheridge.

In addition to the CX Maturity Model, Officium Labs also provides a broad number of services including workforce management, quality assurance, fraud, social engagement, content moderation and customer service agents.

Edited by Luke Bellos