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Notable Establishes Digital Transformation Council to Transform Health Services
Healthcare automation platform provider Notable recently announced the creation of the Notable Digital Transformation Council, an advisory group of healthcare industry leaders who will collaborate on new ways to incorporate automation into health services.
Currently, the Council has six founding members, including:
- Jim Albin, Chief Information Officer at Thedacare
- Ed Kopetsky, Senior Vice President and Chief Information Officer at Stanford Children’s Health
- Manish Naik, MD and Chief Medical Information Officer at Austin Regional Clinic
- Danielle Scheurer, MD, MSCR and Chief Quality Officer at the Medical University of South Carolina
- Ryan Smith, Chief Information Officer at Intermountain Healthcare
- Tom Bowen Wright, Vice President of Digital Health at Baylor Scott & White Health
Dr Tony Cosgrove, MD and former CEO of Cleveland Clinic, has been selected as the executive chair/strategic advisor for the Council. The Council held its first meeting just last week, where members discussed the pros and cons of completely eliminating human-run call centers, in favor of a fully automated system.
“Technology has the power to enable a more connected patient-provider relationship, but it can also detract from it,” said Toby Cosgove, MD, former CEO of Cleveland Clinic. “I firmly believe intelligent automation is the future of healthcare, and the best technology capability to get the industry out of its capacity crisis and into the next generation of digital transformation.”
With the healthcare industry currently in a hectic state as a result of the global pandemic, medical professionals are becoming more insistent on using digital resources to assist with routine tasks. Automation services for healthcare call centers enable patients to get the immediate service they need, without holding up agents dealing with more complex situations. At the same time, automation enables medical centers to save on administrative and training costs, allowing more funds to go directly toward patient care.
Edited by Maurice Nagle