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Rezo Leverages Microsoft AI for Automated Conversations

Self service and automation can be incredibly useful for a wide variety of business applications, but can be particularly beneficial for high volume contact centers. With interactive voice response (IVR) systems, customers can speak with programs to complete basic tasks and find answers to simple questions. However, many of these systems are buggy and difficult to use, causing more problems for customers instead of making life easier.

According to a recent article by YOURSTORY, AI-powered contact center solution startup Rezo.ai recently turned to Microsoft to eliminate some of the most common problems experienced with contact center IVR systems. Rezo.ai developers are now using the AI capabilities of Microsoft Azure to fight background noise during calls, improve speech accents, and maintain high quality audio.

Rezo.ai was founded back in 2017, with the intention of offering contact centers a fully automated system, allowing businesses to boost customer satisfaction and generate steady revenue streams. Like many AI-focused startups, The company decided to turn to Microsoft’s Azure resources and decades of programming experience to ensure the Rezo.ai contact center solution maintains a high degree of quality.

“Partnerships in this space are important, as it helps startups like ours to grow faster leveraging cross-promotion, build on each other's strengths, fill in gaps in growth areas, and exchange intelligence,” commented Rezo.ai founders Manish and Rashi Gupta.

Under ideal circumstances, customers would always have access to an agent to help with their inquiries. However, limited labor and finances make this a challenge for smaller organizations, making IVR systems a convenient alternative for providing comparable service. Thanks to Microsoft Azure’s AI advancements, Rezo.ai developers are ensuring businesses investing in their solution are solving problems instead of causing them.