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CloudSmartz & LastMileXchange: Speeding Digital Transformations & Boosting Customer Experience for CSPs
Digital transformations are continuing across the globe today as businesses make the move away from legacy infrastructure to better,more connected systems. To ensure Communication Service Providers (CSPs) have access to everything needed for the best possible outcome, CloudSmartz has announced a partnership with LastMileXchange.
The companies are combining their offering into an integrated solution providing on-demand global connectivity, a digital marketplace, real-time configure-price quote, and automated provisioning and activation.
CloudSmartz offers an intelligent digital customer experience (iDCX) platform called Acumen360. It’s also a provider of inter-carrier access quote automation and provides support for leading carriers around the world.
LastMileXchange (LMX) makes it possible for CSPs to have cloud-based access pricing solutions, so they can automate, accelerate and streamline the quote-to-order sales process.
The partnership extends Acumen360 to more last-mile providers so they too can accelerate the sales cycle from weeks to days, drastically lower operational expenses and improve customer experiences.
"CSPs are challenged with digital transformation and improving their customer experience across the entire organization – technology, culture, process – all the while staying relevant to their end-users and preparing for growth, scale, and compliance," said Matthew Ray, Chief Marketing Officer at CloudSmartz. "They want better visibility, control, and automation – and so do their enterprise customers.
With access to a customer-centric platform, CSPs can rapidly design, introduce, sell, and configure new services while reducing internal costs and making one-click purchasing via an online marketplace platform possible.
“Together with LMX, we're proud to have created an intuitive, integrated platform that provides real-time automation for access network services, on-demand connectivity, CPQ, and product catalog – supporting CSPs around the world with a true end-to-end unified service experience,” said Ray.
Edited by Luke Bellos