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Matrix Networks Acquires CX Company LANtelligence
Matrix Networks, which offers products for discovering, testing, deploying and supporting business technology solutions, recently announced the acquisition of customer experience (CX) and intelligence company, LANtelligence, to create a new business venture focused on a combination of modern business technology. The two companies have been informally sharing information for the past decade, so the step will formalize their business alliance in a more structured way.
While each provided communication solutions and top-notch customer service and support, they had different focal points. LANtelligence focuses on driving automation in the customer experience. Most recently, the company was making strides in the intelligent virtual agent (IVA) space for contact center environments.
Martin Tracey, CEO, LANtelligence, noted that the acquisition creates a solution provider that is very rare today. He said the combined companies plan to deliver a variety of solutions, from enterprise communications and network infrastructure to connectivity strategies and more.
“Managed service providers are all Microsoft, software and the security specialists,” said Tracey in a statement. “Very few have any network and carrier and none have any automation and IVA/CCaaS. And, yes, you have companies such as Amazon and Google, but they are product-specific and can only do some of the automation. We can take on projects that would otherwise require two to four different companies working together to match what we can do as a single unit. That’s pretty impressive.”
Matrix Networks has also built out a strong practice around the protection of end-users with modern end-point security solutions. While each organization is equally impressive on their own, together their ability to serve clients becomes much greater, allowing a true end-to-end solution.
“LANtelligence adds a deep bench of contact center experts and clients with demand for modern security and networking solutions,” said Kyle Holmes, president of Matrix Networks. “Most importantly, our long-term relationship and shared core values allow us to quickly join forces and adhere to our mission statement: ‘Delivering exceptional client experiences through innovative solutions made simple.’”
Edited by Luke Bellos